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The financial services industry has hit a technology tipping point. AI is fundamentally reshaping how people interact with their financial institutions, and this has forced banks to deliver unprecedented agility, efficiency, and personalization. 

Today, Wells Fargo and Google Cloud are excited to announce an expansion of their strategic relationship, which will transform how Wells Fargo uses and deploys agentic AI at scale. 

This expanded collaboration will equip Wells Fargo employees — including branch bankers, investment bankers, marketers, and customer relations and corporate teams — with AI agents and tools from Google Cloud. 

Wells Fargo is an early adopter of Google Agentspace, Google Cloud’s unified, secure platform to build, manage, and adopt AI agents at scale. Wells Fargo employees and teams will now be able to reach meaningful insights faster and unlock new levels of efficiency and innovation using agents. These agents will help them find and synthesize information faster, automate tasks and workflows, and increase organizational agility. 

This collaboration marks a defining moment for agentic deployment in financial services, underscored by Wells Fargo’s commitment to leveraging AI to enhance customer experiences, streamline operations, and cultivate a culture of innovation powered by its people.

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Real-World Agentic Applications Across Wells Fargo

By providing easier access to information with agentic search and the ability to customize AI agents, Wells Fargo is helping its employees unlock significant new levels of efficiency and innovation across the entire bank.

For its corporate and investment bank, Wells Fargo is building agents to help employees answer, triage, and summarize complex foreign exchange post-trade inquiries, as well as navigate policies and procedures across internal data sources and systems. Once deployed, these tools can free up time for bankers and traders, allowing them to focus more intently on client relationships. Additionally, these agents can provide bankers with real-time market insights, ultimately enhancing the overall client experience.

Consider contract management, where Wells Fargo handles roughly a quarter of a million documents related to vendor agreements. A custom agent can rapidly query these extensive documents — identifying contracts with specific clauses, payment terms, contract types, and other important contract information, driving consistency and efficiency.

AI agents are set to revolutionize customer service for Wells Fargo, across all channels – including digital, branch, and call centers. Agents can automate routine tasks like balance inquiries and debit card replacements, significantly reducing wait times and freeing bankers to focus on complex tasks and deepening customer relationships. These agents also offer 24/7 hyper-personalized experiences at scale, analyzing vast datasets to provide tailored advice and product recommendations.

Additional capabilities that Wells Fargo will leverage using Agentspace include:      

  • Deeper insights and efficiency: Google’s NotebookLM, offered in Agentspace, will be a cornerstone for various functions within Wells Fargo. This powerful tool lets employees upload websites, documents, presentations, spreadsheets, and other materials, which they can then easily query, interact with, and analyze. This can help with a range of tasks including sophisticated research; content creation; and generating summaries and actionable insights. Employees across the enterprise will leverage NotebookLM for quick, accurate answers, allowing them to work faster and smarter, ultimately freeing up valuable time to focus on more strategic work. 

  • Intelligent information discovery: Moving beyond traditional keyword searches, Wells Fargo will deploy Google-quality, multimodal search. Employees will be able to conversationally interact with enterprise data, asking complex questions and receiving relevant, synthesized information from a vast array of internal sources; these could include employee handbooks, corporate policies, and operational tools. This allows for quick, accurate responses, whether for a nuanced policy query or details on current service offerings.

Responsible AI: a core tenet

Both Wells Fargo and Google Cloud are deeply committed to the responsible development and deployment of AI. This strategic collaboration is underpinned by rigorous ethical and regulatory frameworks so that these powerful tools are used in a way that promotes accuracy, fairness, transparency, accountability, and security. 

Wells Fargo has established strong AI governance to align implementation with the company’s values and regulatory priorities, building trust with both employees and customers.

Transforming operations, accelerating innovation

Ultimately, the expanded collaboration is about Wells Fargo remaining at the forefront of the financial services industry through its embrace of new technology to better serve its customers. By enabling these advanced AI products internally first, Wells Fargo is building a strong foundation to accelerate the delivery of new capabilities and enhanced experiences to its customers.

The journey is just beginning, but the vision is clear: a future where generative AI empowers every employee at Wells Fargo, transforming how they work, collaborate, and serve customers. Together, Wells Fargo and Google Cloud are building that future.

Learn more about how Google Agentspace can help transform your operations, offerings, customer experience, and more.

Author: Ernestro Casas -

This post was originally published on this site

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