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Since launching the initiative, Gigaclear has already seen impressive results. To date, over 1,100 customer submissions have prevented nearly 200 avoidable site visits, saving time, improving first-time installation success rates, and minimising disruption for customers in some of the UK’s hardest-to-reach areas.
In fact, the partnership has been so successful that the technology will now be rolled out to all Gigaclear customers.
The technology enables Gigaclear customers to capture short guided videos of their homes and preferred installation routes using just their smartphones. Vyntelligence’s Agentic AI then analyses the footage, summarising key information and automatically assessing installation complexity. As a result, Gigaclear engineers and contractors can prepare more effectively, cutting down unnecessary visits, reducing costs, and ensuring smoother, faster connections for rural households and businesses.
Ben Woods, Chief Operating Officer at Gigaclear, said: “As the UK’s largest rural-focused full fibre provider, we’re committed to removing barriers to connectivity. Partnering with Vyntelligence puts customers in control of their installation journey while helping our teams deliver a faster, more reliable service.
“Being the first retail fibre company to adopt this technology underlines Gigaclear’s commitment to innovation and to bridging the digital divide in rural communities.”
The collaboration also supports Gigaclear’s sustainability goals. By reducing the number of unnecessary callouts, the partnership cuts vehicle journeys, helping to lower carbon emissions and lessen the environmental impact of fibre rollout.
Vyntelligence, which has delivered similar solutions in utilities, renewable energy, mobile & fixed networks, and retail, is excited to extend its award-winning platform into retail fibre for the first time.
Vyntelligence CEO, Kapil Singhal, commented: “We are excited to welcome Gigaclear as a ‘game changer’ partner committed to improving experience for its customers. Our purpose is to make everyday customer and field processes simpler, smarter, and more sustainable. By deploying Agentic Video Intelligence into Gigaclear’s customer journey, we’re proud to support both efficiency and sustainability, while enhancing the experience for rural communities that have traditionally been underserved.”
This partnership will be showcased at Connected Britain 2025, where Gigaclear CEO Nathan Rundle will join a panel on rural connectivity, highlighting how innovation can unlock greater broadband adoption across the UK’s countryside.
With a network that already covers over 600,000 premises across 26 counties, Gigaclear continues to lead the way in connecting rural Britain – now with the added advantage of AI-powered customer journeys that make installation simpler, faster, and greener.
To find out more about Gigaclear, visit www.gigaclear.com.
Meet us at Connected Britain – Booth 328
Register for a Connected Britain ticket here
Author: Ernestro Casas -
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