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The contact center is the most customer-facing part of any business and, somehow, reliably the last to get modernized. The accounting software moved to the cloud years ago. Email, file storage, video calls, all cloud. But the system that actually handles your customers calling in with a problem? That one’s still running on hardware someone […]

The post What Is a Cloud Contact Center? A Complete Guide appeared first on Sangoma Technologies.

Author: Liana Verschuur - This post was originally published on this site
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