Company apologizes after AI support agent invents policy that causes user uproar
Frustrated software developer believed AI-generated message came from human support rep.
This week Google joined a throng of tech vendors pushing the concept of “agentic AI” on an unsuspecting and perhaps unreceptive collection of enterprise users. Questions remain about how effective this tranche of tools will be at solving business problems and how much it might all cost.
Source Link: https://educronix.com/did-someone-say-ai-agents-google-asks-bursting-in/
Author: Ernestro Casas -
Published on:
Frustrated software developer believed AI-generated message came from human support rep.
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