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Istanbul, Turkey, 20 May 2025 – Etiya, a leading CX-focused, AI-driven Digital Transformation provider, has extended and expanded its strategic partnership with Fizz Mobile, a fast-growing Canadian mobile, internet, and TV provider. The renewed agreement reinforces Etiya’s role as the core technology partner driving Fizz’s digital growth across Canada and establishes a platform well-positioned for deployment in other international markets.

The partnership delivers a true SaaS model, with services provided through per-subscriber licensing. It includes Etiya’s cloud-native Digital BSS Platform, comprehensive managed services, and a dedicated development team that ensures continuous innovation and agility.

As part of this expanded scope, Etiya is also enabling Fizz with:

  • AI-powered customer support for real-time resolution and fully digital service experiences.
  • Advanced campaign automation to drive smarter engagement and business growth.

As Fizz grows beyond Quebec into major Canadian markets like Vancouver, Edmonton, Calgary, and Toronto, Etiya’s scalable platform supports the efficient launch of mobile, internet, and TV services, while enabling quick adaptation to new business models. Recent innovations support a seamless and modern mobile experience, from smarter connectivity to flexible access to devices.

Aslan Dogan, CEO at Etiya, said: “Our collaboration with Fizz underlines our commitment to delivering scalable, AI-powered solutions that enable telecom operators to offer flexible, personalized services at speed. We’re proud to be part of Fizz’s growth journey across Canada and to have created a platform that can be readily deployed in other international markets.”

Pierre Karl Péladeau, President and CEO of Quebecor, Fizz’s parent company, added: “Fizz’s momentum is powered by simplicity, flexibility, and innovation. Etiya’s digital-first approach helps us personalize faster, scale smarter, and offer seamless customer journeys nationwide. It is our intention for Fizz’s success to serve as Etiya’s calling card around the world, showcasing what their technology can achieve.”

 

About Etiya

Etiya, a leading software company founded in 2004, boasts over 1600 employees across 3 continents and 7 countries. Etiya provides innovative products focused on agility and flexibility through microservices-based architecture and DevOps methodology. Specializing in customer experience-centric and AI-driven digital transformation, Etiya’s offerings span various sectors globally, including telecom, automotive, finance, and retail. Etiya prides itself on delivering rapid digital readiness and product delivery for its customers.

Exceed, Every Day.

www.etiya.com

 

About Fizz 

Fizz is a mobile carrier in a class of its own with an all-online experience. Say hello to simplicity and fair prices. Say goodbye to nasty surprises and hidden fees. Fizz has been wildly successful since launching in Québec in 2018 as a complement to Videotron, its parent company Quebecor’s traditional wireless provider, and is now winning converts in Ontario, Manitoba, Alberta and British Columbia. To learn more, visit fizz.ca.  

Author: Ernestro Casas -

This post was originally published on this site

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