Agent-ready analytics: Unlocking insights with BigQuery augmented analytics
BigQuery now features a suite of augmented analytics Table-Valued Functions (TVFs) designed to automate complex
Amazon Connect now allows supervisors to take additional actions on in-progress chats directly from the Amazon Connect UI, accelerating issue resolution and improving customer satisfaction. For example, supervisors can now end chats with inactive customers or reassign chats to specific agents or queues.
To learn more, please refer to the help documentation or visit the Amazon Connect website. This feature is available in all commercial AWS regions where Amazon Connect is available.
Source Link: https://educronix.com/amazon-connect-now-allows-supervisors-to-take-additional-actions-on-in-progress-chats/ Author: aws - Published on: 2025-04-02 17:00:00This post was originally published on this siteBigQuery now features a suite of augmented analytics Table-Valued Functions (TVFs) designed to automate complex
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