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Chat AI and Voice AI are built on the same conversational engine, and each has a legitimate job. For the majority of companies, the smarter money goes to voice AI, because urgent problems still come in by phone, and a call that rings out costs a business far more than a chat window someone closed. […]

The post Chat AI vs. Voice AI: Which is Better for Your Business? appeared first on Sangoma Technologies.

Author: Leo D'Alessandro - This post was originally published on this site
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